Overview / USPS International Assistant /
USPS International Assistant
The USPS needed a new online tool for international shipping inquiries and claims to reduce the need for people to contact customer service by phone.
UI Design
UX Design
Exploring multiple scenarios to show some of possible outcomes was successful solution for complex problems. Working on multiple scenarios to figure out the best user experience was an exciting challenge.
I worked on the digital design system that is aligned with the USPS Digital Style Guide and Adobe XD libraries for rapidly developing high fidelity clickable prototypes to facilitate internal and business discussions.
Our team's innovative solution combines a customer's shipment data with qualifying questions to predict their situation for USPS' online tool. By streamlining user interaction and boosting self-service inquiries, we expect call center expenses to decrease by over $800K annually within 18 months of launching.
TAP Local POS
H Mart